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Warranty and Returns
保修和退貨
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At SOLIKE, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.
If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!
在 SOLIKE，客戶滿意度始終是我們的首要任務。
我們專門的質量控制和品質保證團隊將在發貨前檢查您的物品。我們的產品品質有保證。但是，您確實需要在購買前仔細準確地檢查您的尺寸。請參考產品頁面上的尺碼表。
如果您對收到的物品不滿意，我們可以輕鬆為您安排換貨或退款。我們是來幫忙的！如果您的訂單有任何問題，請隨時提交工單！
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7 Day Returns
Warranty
7天內退貨
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How to Reach Us
如何聯繫我們
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Satisfaction
Guarantee
滿意度
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Additional notes
about Warranty
補充說明
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7 Day Returns Warranty
7 天退貨保修
Customers can contact us within 7 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center.
客戶可以在收到商品後 7 天內與我們聯繫。如果您收到有缺陷或損壞的物品、錯誤的尺寸或錯誤的產品，請立即通過我們的支持中心與我們聯繫。
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How to Reach US
如何联系我們
Go to our Support Center and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
Our Solutions:
轉到我們的支持中心並詳細描述問題，包括退貨原因以及您的訂單號和 SKU 產品編號。對於有缺陷、不正確或不符合描述的項目，請向我們發送問題的清晰圖片或視頻。
我們的解決方案：
1. SOLIKE'S Responsibility:
一、SOLIKE的責任：
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when SOLIKE is responsible for shipping the wrong item/ size.
如果我們公司對問題負責，我們將允許退回我們的倉庫進行退款或換貨。
一旦我們收到商品，我們將全額退還原始產品價格及其運費或免費重新發送更換件，費用由我們承擔。此解決方案僅適用於 SOLIKE 負責運送錯誤的物品/尺寸的情況。
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2.Customer's responsibility
2.客戶的責任
Incorrect order(size of item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
Unwanted item
If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 30 days of receiving the product for a partial refund of the product cost.
訂單錯誤（商品尺寸）
如果客戶訂購的尺寸或產品不正確，我們也可以允許退貨。在這種情況下，客戶將負責往返（往返我們的倉庫）換貨的運費。如果客戶選擇退款，我們將退還原產品價格。所有和任何運費均不可退還。
不需要的物品
如果客戶決定不再需要該物品或只是想更換該物品，他們可以在收到產品後 30 天內向我們報告，以獲得產品成本的部分退款。
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Satisfaction Guarantee *
Your satisfaction is our priority!
If you are dissatisfied with your order, please contact us within 30 days of receiving the product to request a return. Our Customer Service team will provide you with an RMA form and our return address. All return shipping fees are at customers' own expense.
We are now also happy to announce that customers from USA may return items to our third party warehouse in USA and Spainish customers to the warehouse in Spain.
滿意保證 *
我們的首要任務就是讓您滿意！
如果您對訂單不滿意，請在收到產品後 30 天內聯繫我們要求退貨。我們的客戶服務團隊將為您提供 RMA 表格和我們的退貨地址。所有退貨運費均由客戶自費。
我們現在也很高興地宣布，來自美國的客戶可以將商品退回到我們在美國的第三方倉庫，而西班牙客戶可以將商品退回到西班牙的倉庫。
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Additional notes about Warranty
All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
"The following items cannot be returned or exchanged: lingerie, swimwear, beauty items,Luck Bags, Masks and protective equipment or discounted items. Items with non-returnable marks and free gifts cannot be returned."
關於保修的附加說明
所有退貨必須先由我們的客戶服務團隊批准；如果獲得批准，您將收到一份 RMA 表格。不接受沒有 RMA 表格的退回物品。
所有退回的物品必須處於全新狀態，未使用/未磨損，未洗滌，帶有所有原始標籤和原始包裝。
如果客戶要求退款，我們將在收到退回的物品後退還原始產品成本。退回商品的所有運費以及原始運費均不可退還。
“以下物品不能退換貨：內衣、泳裝、美容用品、福袋、口罩和防護裝備或打折物品。帶有不可退換標誌的物品和免費禮物不能退還。”
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Compensation time-frame
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours.
For some debit and credit card refunds to original payment account cannot be made. In such cases, we will request customers to provide us with a PayPal account in their name to complete refunds. Thank you for your understanding.
補償時限
對於退回的物品或交換物品，我們需要在收到您的物品後 3-6 個工作日來處理解決方案。
在此時間之後，退款時間範圍如下：
Paypal 帳戶退款：最多 48 小時
信用卡退款：7-14 個工作日
錢包退款：最多 24 小時。
對於某些借記卡和信用卡無法退款到原始付款帳戶。在這種情況下，我們會要求客戶以他們的名義向我們提供一個 PayPal 賬戶以完成退款。感謝您的理解。
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Please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 24 hours.
請聯繫我們的支持中心以獲得進一步的幫助。我們將盡最大努力幫助您並在 24 小時內回复所有消息。
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